Refund policy

Refund & Return Policy

Ghar Essentials PK

At Ghar Essentials, your satisfaction is our priority. If you're not happy with your purchase, we're here to help.

Eligibility for Returns

You may request a return within 3 days of delivery if:

  • The item arrived damaged or defective
  • The wrong product was delivered
  • The item is unused, in its original packaging, and in the same condition as received

The following cannot be returned:

  • Items returned after 3 days of delivery
  • Used or damaged products (caused by the customer)
  • Items without original packaging

How to Request a Return

  1. Contact us via WhatsApp or email within 3 days of receiving your order
  2. Share your order details and photos of the item clearly showing the issue
  3. Our team will review your request within 1–2 business days
  4. If approved, we'll arrange a pickup or guide you on how to send the item back

Refunds

Once your return is received and inspected:

  • Cash on Delivery (COD) orders — Refund will be issued via Easypaisa or JazzCash or Online Bank within 3–5 business days
  • Online payment orders — Refund will be processed back to your original payment method within 5–7 business days

Exchange Policy

If you'd prefer an exchange over a refund, we'll happily send you a replacement once the returned item is received and verified.

Damaged or Wrong Items

If your order arrives damaged or incorrect, please contact us immediately with photos. We'll resolve it as a priority at no extra cost to you.

Contact Us

📱 WhatsApp: [+92 311 2113134
📧 Email: info@gharessentials.pk
🌐 Website: gharessentials.pk

Ghar Essentials PK reserves the right to update this policy at any time. Last updated: June 2026.